These Terms & Conditions govern the use of services provided by ScooPet LLC (“ScooPet,” “we,” “our,” or “us”). By scheduling, purchasing, or receiving services, you agree to the terms outlined below.
Company Overview
ScooPet LLC is an Ohio limited liability company providing professional residential pet waste removal and related yard sanitation services. Services are currently offered within Ohio, with expansion into additional states anticipated in the future.
Scope of Services
ScooPet provides recurring pet waste removal and optional yard treatments based on the service plan selected. Services are performed on a scheduled basis and are intended to maintain general cleanliness and sanitation of outdoor areas.
ScooPet does not guarantee the complete elimination of odors, pests, bacteria, parasites, or other environmental factors.
Eligibility & Age Requirements
By using ScooPet services, you represent that you are at least 18 years of age or have legal authority to enter into a binding agreement and authorize recurring charges.
Individuals under 18 may not independently consent to services or communications.
Billing & Payments
A valid credit or debit card must be maintained on file at all times. Services are billed automatically on a prepaid recurring basis according to the selected service frequency unless otherwise stated.
Customers may request temporary service pauses due to travel or pet absence. ScooPet does not charge late fees or failed payment penalties. However, if payment fails and is not resolved in a timely manner, ScooPet reserves the right to suspend or terminate service.
Cancellations
Services may be canceled at any time without contracts or cancellation fees. To avoid billing for an upcoming service period, cancellation must be submitted prior to the next scheduled service date.
Property Access
Customers are responsible for providing safe, unobstructed access to the service area at the time of service. Gates must be unlocked and accessible.
ScooPet is not responsible for missed or delayed service due to restricted access, weather conditions, unsafe environments, or factors outside our control.
Pets & Safety
Dogs are not required to be secured indoors unless they pose a safety concern. ScooPet reserves the right to refuse, pause, or discontinue service if a pet is aggressive or unsafe.
ScooPet assumes no responsibility for the behavior, health, safety, or containment of customer pets. Customers remain solely responsible for their animals at all times.
Property Condition & Liability
ScooPet is not responsible for pre-existing damage to lawns, landscaping, fencing, gates, irrigation systems, or other property. Normal service may require walking on grass, soil, or uneven surfaces.
ScooPet is not liable for damage resulting from hidden hazards, poor property conditions, or issues outside our reasonable control.
Photos & Media Use
By using ScooPet services, customers authorize ScooPet to take photos of service areas for service verification and quality assurance purposes.
Customers also grant permission for anonymized photos to be used for marketing, training, or promotional materials. No identifying personal information will be intentionally included.
Communications & SMS Messaging
By providing your phone number or email address, you consent to receive service-related and promotional communications from ScooPet via phone call, text message (SMS), or email.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact ScooPet directly. Opting out of marketing messages does not affect essential service-related communications unless required by law.
Consent to receive text messages is not a condition of purchase.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. ScooPet is not responsible for messaging failures caused by carrier issues, network outages, or device limitations.
Service Changes
ScooPet reserves the right to modify pricing, scheduling, routes, or service offerings as needed. Reasonable notice will be provided when changes materially affect active service.
Dispute Resolution
Any dispute arising from these Terms or ScooPet services shall be resolved through binding arbitration conducted in the State of Ohio. Ohio law shall govern all matters relating to these Terms.
Customers waive the right to participate in class actions or jury trials to the fullest extent permitted by law.
Limitation of Liability
ScooPet’s total liability is limited to the amount paid for the most recent service period. ScooPet shall not be liable for indirect, incidental, or consequential damages to the fullest extent permitted by law.
Acceptance
By scheduling, purchasing, or receiving services, you acknowledge that you have read, understand, and agree to these Terms & Conditions.
Contact Information
ScooPet LLC
Email: Info@ScooPet.com
Phone: (440) 726-6738
