ScooPet LLC (“ScooPet,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, and communications.
Information We Collect
ScooPet may collect personal information including, but not limited to:
- Name
- Physical address and service location
- Email address
- Mobile phone number
- Service preferences, frequency, and scheduling details
- Billing and payment information
- Communication preferences
- Photos taken of service areas for documentation and quality assurance
We may also collect limited technical information automatically, such as IP address, browser type, device information, pages visited, and interaction data to improve website performance, security, and user experience.
How We Use Your Information
We use personal information for legitimate business purposes, including:
- Scheduling, providing, and managing services
- Processing payments and maintaining customer accounts
- Sending service confirmations, reminders, and completion notifications
- Responding to customer inquiries and support requests
- Sending promotional or marketing communications (with consent)
- Improving service quality, training, and operational efficiency
- Complying with legal and regulatory requirements
Photos & Media
As part of service delivery, ScooPet may take photos of service areas to confirm completed work and maintain quality standards. These photos are primarily used for customer confirmation and internal records.
Photos may be used in anonymized form for marketing or training purposes. Photos will not intentionally include identifying personal information unless required for service documentation.
Cookies & Tracking Technologies
ScooPet’s website may use cookies, pixels, and similar tracking technologies to:
- Enable core website functionality
- Analyze website traffic and performance
- Improve user experience
- Support marketing and advertising efforts
You may control or disable cookies through your browser settings. Disabling cookies may impact certain website features.
Text Message & Email Communications (SMS Compliance)
By providing your mobile phone number and/or email address, you expressly consent to receive communications from ScooPet, which may include:
- Service reminders and notifications
- Appointment confirmations
- Billing and account-related messages
- Promotional or marketing messages
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly. Opting out of marketing messages does not affect essential service-related communications unless required by law.
Consent to receive text messages is not a condition of purchase.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or trade mobile phone numbers or SMS consent data. Any information sharing is strictly limited to service providers necessary to operate our business (such as payment processors or communication platforms) and only for operational purposes.
Information Sharing
ScooPet does not sell personal information. We may share information only as necessary to:
- Process payments
- Provide and support services
- Communicate with customers
- Comply with legal obligations
- Protect the rights, safety, or property of ScooPet, our customers, or others
All shared information is limited to what is reasonably necessary to perform these functions.
Data Security
ScooPet uses commercially reasonable administrative, technical, and physical safeguards to protect personal information. While no system can guarantee absolute security, we take appropriate steps to reduce the risk of unauthorized access, disclosure, or misuse.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
ScooPet’s services are not directed to children under the age of 13. We do not knowingly collect personal information from children without verified parental consent.
Your Rights & Choices
You may request to access, update, or delete your personal information by contacting ScooPet. Certain information may be retained as required by law or for legitimate business purposes.
Policy Updates
ScooPet may update this Privacy Policy from time to time. Any changes will be posted on our website and become effective upon posting.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
ScooPet LLC
Email: Info@ScooPet.com
Phone: (440) 726-6738
