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Frequently Asked Questions

At ScooPet, our goal is to make pet waste removal convenient, hassle-free, and reliable. From flexible scheduling to simple communication, we’ve designed our service to fit seamlessly into your routine so you don’t have to think twice about it. Below are some of the most frequently asked questions to help you understand how our service works and what to expect.

General FAQ's

Most ScooPet customers choose weekly service, as it is the most effective way to keep yards clean, sanitary, and safe for dogs and families. Based on our experience and research, weekly visits help prevent waste buildup, reduce bacteria, and maintain consistent yard usability.

Biweekly service is also available for qualifying properties, but weekly service is strongly recommended for maintaining the healthiest outdoor environment.

Yes. ScooPet provides professional dog waste removal services year round, including during winter months. Our team services yards in all seasons, and in most snowy conditions, accumulated dog waste remains accessible and can still be removed. If weather conditions ever make service unsafe, we will resume service on the next service date and complete "double-dooty".

No — you don’t need to be home. We just need safe access to the areas being serviced.

We service each area on dedicated route days to maintain consistency and efficiency. You’ll know exactly which day of the week to expect us.

ScooPet will service all areas of your property where dog waste is present, including front, back, and side yards, dog runs, and other designated pet areas. Our technicians focus on the spaces your dogs use most to help keep your yard clean, healthy, and ready to enjoy.

Our standard service pricing includes yards up to 1/8 acre, and we offer simple upgrades for larger properties or expanded service areas if needed.

Your dog’s safety is a top priority at ScooPet. Our technicians follow strict cleanliness protocols, including sanitizing equipment and footwear between yards to help prevent the spread of germs. We take care to secure gates and access points while servicing your yard, and our team members are professionally trained and background checked. These steps help ensure your dogs stay safe and your property is treated with care during every visit.

The cost of a professional dog waste removal service varies based on each yard and household. Factors such as the number of dogs, yard size, service frequency, and whether additional services like yard sanitizing or deodorizing are included all influence pricing. While some people refer to this as hiring a professional pooper scooper, ScooPet customizes pricing to fit your specific needs rather than offering one size fits all plans. Discounts are available for customers who choose quarterly billing.

No. ScooPet does not require long term contracts. You can start, pause, or cancel your dog waste removal service at any time by contacting our team. We believe in earning your business through consistent, reliable service rather than locking you into a contract.

ScooPet takes pet safety and sanitation seriously. To help minimize the risk of cross contamination between homes, dog waste is securely bagged and left in a designated trash bin or approved disposal area at each customer’s property. This approach helps prevent the transfer of bacteria or parasites from one yard to another and aligns with best practices for professional dog waste removal.

Yes, in many cases we can clean your yard while your dog is outside. For safety reasons, we prefer dogs be inside the home during service whenever possible. This helps ensure a smooth visit and keeps both your dog and our technicians safe. If a dog shows signs of aggression or discomfort, we may ask that they be brought inside before service begins.

Our goal is always to provide safe, stress free service for everyone involved.

To help keep our service efficient and costs competitive, ScooPet typically services specific neighborhoods on dedicated days. This route based approach allows us to provide reliable weekly service while keeping pricing affordable. While we may not be able to guarantee a specific day in all areas, we do our best to accommodate scheduling needs whenever possible.

ScooPet does not offer specific arrival times for dog waste removal services. To keep service reliable and costs competitive, our routes are optimized by area rather than by appointment windows. While we always aim to service your yard on your scheduled day, arrival times may vary based on route efficiency and conditions.

This approach allows us to provide consistent service while keeping pricing affordable for our customers.

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Service FAQ's

ScooPet offers professional dog waste removal (poop scooping) along with optional yard health treatments. In addition to routine dog waste removal, we provide an eco friendly yard sanitizer and deodorizer for soiled areas, as well as an organic tick and flea repellent designed to help protect pets and outdoor spaces.

These services can be combined to create a cleaner, healthier, and safer yard based on your specific needs.

Standard dog waste removal service includes either weekly or biweekly visits where our team thoroughly sweeps the common areas of your yard and removes all visible dog waste. Collected waste is securely bagged and placed in a designated trash bin or approved disposal area on your property.

All services are performed by uniformed, background checked ScooPet technicians to ensure consistent, reliable, and professional care of your yard.

ScooPet services all areas of your property where dog waste is present. This typically includes front, back, and side yards, as well as common dog areas such as dog runs and other designated pet spaces. Our technicians focus on the areas your dogs use most to help keep your yard clean, healthy, and ready to enjoy.

Yard sanitizing helps address what dog waste leaves behind after it is removed. Even when visible waste is gone, bacteria, pathogens, and odor causing compounds can remain in the grass and soil. ScooPet uses an eco friendly, pet safe sanitizer that also deodorizes, helping neutralize harmful contaminants and lingering odors in high traffic areas.

When paired with regular dog waste removal, yard sanitizing supports a cleaner, healthier outdoor environment and helps keep yards safer and more enjoyable for pets and families.

ScooPet applies a 100% organic, cedarwood oil based tick and flea repellent to targeted areas of the yard to help reduce the presence of ticks, fleas, and other common pests. The treatment is designed to make outdoor spaces less inviting to pests while remaining safe for pets and families when applied properly.

By helping limit pest activity in key areas, this service supports broader protection against the bacteria and diseases ticks and fleas can carry and helps reduce the likelihood of pests being tracked into the home.

ScooPet’s services are designed to work together to support total yard health. Regular dog waste removal eliminates the source of bacteria and contamination, while yard sanitizing and deodorizing helps reduce what remains in the grass and soil after waste is removed. Tick and flea repellent adds an additional layer of protection by helping limit pests that can affect pets and enter the home.

When combined, these services help create a cleaner, healthier, and safer outdoor environment for dogs, families, and anyone using the yard, going beyond basic poop scooping to provide more complete yard care.

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Health & Protection FAQs

Yes. ScooPet’s yard sanitizing service is designed with the safety of dogs and families in mind. We use an eco friendly, pet safe sanitizing solution that is commonly used in professional and veterinary environments to help reduce bacteria and odor causing contaminants in the yard.

When applied properly by our trained technicians, the treated areas are safe for normal use, helping create a cleaner and healthier outdoor space for pets, children, and anyone enjoying the yard.

ScooPet uses an eco friendly, pet safe sanitizing and deodorizing solution designed to neutralize bacteria and odor causing compounds on contact. This type of solution is widely used in professional, medical, and veterinary environments because it is effective while remaining gentle and non toxic when applied properly.

Unlike products that simply mask odors, our sanitizer works at the source to help break down contaminants left behind by dog waste, leaving treated areas cleaner, fresher, and safer for pets and families.

ScooPet’s yard sanitizing service is designed to eliminate odors at the source, not simply cover them up. Pet odors are often caused by bacteria and organic compounds left behind in the grass and soil after dog waste is removed. By targeting these odor causing contaminants, sanitizing helps reduce smells rather than temporarily masking them.

When paired with regular dog waste removal, yard sanitizing and deodorizing helps keep outdoor spaces consistently fresher and more enjoyable over time.

Yes. ScooPet’s tick and flea repellent is pet safe and family friendly. We use a 100% organic, cedarwood oil based solution that is designed to repel ticks and fleas without the use of harsh synthetic chemicals.

Our trained technicians apply the treatment to targeted areas of the yard to help reduce pest activity while keeping outdoor spaces safe for pets and people. This approach provides an added layer of protection for homes with dogs, children, and frequent outdoor use.

Yard sanitizing and tick and flea repellent are most effective when applied consistently. When selected as add on services, ScooPet performs these treatments on a weekly or biweekly basis, in accordance with your service plan, alongside regular dog waste removal. This approach helps continually address bacteria, odors, and pest activity rather than relying on a one time treatment.

Results can vary based on weather, yard conditions, and pet activity, but recurring service helps maintain a cleaner, healthier, and more protected yard over time. Pairing these treatments with routine dog waste removal provides the best overall approach to ongoing yard health and protection.

ScooPet takes a more complete approach to dog waste removal and yard care. While many pooper scooper services focus only on removing visible waste, ScooPet also helps address what is left behind through eco friendly yard sanitizing, deodorizing, and organic tick and flea protection.

With uniformed, background checked technicians, consistent service schedules, pet safe products, and no long term contracts, ScooPet provides a higher standard of care for homeowners who want a cleaner, healthier, and safer outdoor space for their dogs and families.

Billing FAQ's

ScooPet offers simple prepaid billing options for our recurring dog waste removal service. Customers can choose monthly prepaid billing or quarterly prepaid billing. Quarterly billing includes a 10% savings and is a great option for homeowners who want the best value on weekly poop scooping service.

Yes. ScooPet offers a 10% discount when you choose quarterly prepaid billing. This is our best value option for ongoing dog waste removal and helps customers save while keeping their yard consistently clean year round.

If we are ever unable to service your yard due to inclement weather, unsafe conditions, or other circumstances outside of our control, we will return on the next scheduled visit and complete a thorough cleanup. Since pet waste continues to accumulate between visits, the following service typically requires extra time and effort to restore your yard to a clean, usable condition (We call this "Double-Dooty"). Your recurring billing remains the same to keep scheduling consistent and ensure reliable weekly service.

Yes. Customers can update their billing option at any time by contacting our team. We are happy to help you switch between monthly and quarterly prepaid service so you can choose the plan that works best for your household.

Northeast Ohio's Premier Pet Waste Removal & Yard Sanitation

Scoopet provides reliable, health-focused pet waste removal services across Northeast Ohio, proudly serving Lake, Geauga &  Cuyahoga County . Whether you’re in a residential neighborhood, apartment community, or commercial property, our team delivers consistent, eco-friendly cleanups designed to keep yards and shared spaces clean, safe, and odor-free. If you’re located in Northeast Ohio, Scoopet has you covered.

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